The North Carolina Museum of Art
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Customer Service

Welcome to the Online Store at the NC Museum of Art. Proceeds from your purchases go to support programs at the North Carolina Museum of Art.

Ordering and Member Discounts Information

Current Members of the North Carolina Museum of Art enjoy a 10% discount on items purchased on our online store. This discount does not apply to the purchase of memberships, gift certificates, sale items, consignment pieces or shipping fees.

After filling your shopping cart, please enter your Membership number in the required field. When your order is being processed, your Membership number will be confirmed and your discount applied. Please be aware that your on-line Store total will not reflect a Member discount – it will be applied during processing.

Order Cancellation Policy

Please submit any cancellation via email to museumstore@ncartmuseum.org, or call on our business phone at (919) 664-6867.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Shipping Information and Charges

Most orders ship within one to three business days via UPS Ground within the continental United States. For express delivery or orders shipping to Alaska or Hawaii, please telephone the Online Store during regular business hours for correct shipping rates and delivery times. UPS delivery requires a complete street address and phone number—no PO Boxes, please.

The Online Store does not currently accept orders shipping to outside the United States.

Shipping rates:

Total per address Standard Ground
Up to $9.99  $9
$10.00 to $19.99 $10
$20.00 to $29.99 $11
$30.00 to $39.99 $12
$40.00 to $49.99 $13
$50.00 to $59.99 $14
$60.00 to $69.99 $15
$70.00 to $79.99 $16
$80.00 to $89.99 $17
$90.00 to $99.99 $18
$100.00 to $149.99 $19
$150.00 and up $20

Billing Information

The North Carolina Museum of Art is a division of the North Carolina Department of Cultural Resources. Sales from the Museum of Art Stores are exempt from sales tax under North Carolina GS 105-164-13 (34). Proceeds from our sales go to support programs and the North Carolina Museum of Art.

Return Policy

Any item in original condition and packaging presented with a receipt or proof of purchase may be returned within thirty (30) days of purchase for a refund or an exchange. Please include the receipt and packing list with all returns. Shipping charges are nonrefundable.

For damaged or defective items, please contact our Online Store museumstore@ncartmuseum.org for further instructions before returning any merchandise. Inquiries must be made within 14 days of shipment. Any inquiry beyond 14 days are subject to 20% restocking fee. Any claims of defect will be reviewed on a case by case basis (Signs of wear and aging are not considered defects).

Please note that all jewelry, consignment, and sale items are final sale.

Privacy Policy

The North Carolina Museum of Art Store uses the information visitors provide to fulfill online orders. We will not sell or rent personally identifiable information to anyone.

 

 

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